Refund Policy

1. Introduction

At ShieldCase, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

By purchasing products from our website, you agree to the terms of this Refund Policy. This policy may change from time to time, so please review it regularly.

2. Return Eligibility

2.1 Time Frame

You may return items purchased from ShieldCase within 30 calendar days of the delivery date. To be eligible for a return, we must receive your return request within this timeframe.

2.2 Product Condition

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unworn
• In the original packaging
• Complete with all included accessories
• Accompanied by the original receipt or proof of purchase

2.3 Non-Returnable Items

The following items cannot be returned:

• Products that have been used, installed, or show signs of wear
• Screen protectors that have been removed from their packaging or had the application film removed
• Customized or personalized products
• Products marked as "Final Sale" or "Non-Returnable"
• Products that are part of a bundle, unless the entire bundle is returned
• Gift cards

2.4 Defective or Damaged Items

If you receive a defective or damaged product, please contact our customer support team within 7 calendar days of receipt. We may request photos of the damaged or defective product to process your claim.

For verified defective or damaged products, we will provide a replacement or full refund, including shipping costs.

3. Return Process

3.1 Initiating a Return

To start the return process, please follow these steps:

1. Contact our customer support team at support@shieldcase.com or call +442881540154 to request a Return Merchandise Authorization (RMA) number.
2. In your communication, please include:
   • Your order number
   • The items you wish to return
   • The reason for your return
   • Your preference for a refund or exchange (if applicable)
3. Our customer support team will provide you with an RMA number and return instructions.

3.2 Packaging and Shipping Returns

To ensure proper processing of your return:

1. Pack the item(s) securely in the original packaging if possible.
2. Include your RMA number clearly on the outside of the package.
3. Ship your return to the address provided in the return instructions.
4. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Please note that you are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Refunds

4.1 Processing Time

Once we receive your return, we will inspect the item(s) to determine if they meet our return eligibility requirements. This inspection process typically takes 2-3 business days.

If your return is approved, we will process your refund. Depending on your payment method, refunds may take an additional 5-10 business days to appear on your account statement.

4.2 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card purchases will be refunded to the same card.
• PayPal purchases will be refunded to your PayPal account.
• If you used a gift card, the refund will be issued as store credit.

4.3 Partial Refunds

In some cases, we may issue partial refunds:

• If the returned item shows signs of use or wear
• If any items are missing from the return package
• If the product has been damaged in a way not covered by warranty

4.4 Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (such as sending the wrong item or a defective product).

If you received free shipping on your original order and are returning part of the order, we may deduct the shipping costs we incurred from your refund if the remaining order value would not have qualified for free shipping.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process above and specify that you want an exchange rather than a refund.

For exchanges, we will ship the new item once we receive and process your return. If there is a price difference between the original item and the exchanged item:

• If the new item costs more, we will contact you regarding payment of the difference.
• If the new item costs less, we will refund the difference to your original payment method.

6. Warranty Claims

6.1 Standard Warranty

All ShieldCase products come with a standard 90-day warranty against manufacturing defects. This warranty covers issues related to materials and workmanship under normal use.

The warranty does not cover:

• Damage caused by accidents, drops, or improper use
• Normal wear and tear
• Damage to devices the product is meant to protect
• Products that have been modified or altered

6.2 Extended Warranty Products

Some of our premium products offer extended warranties. Details about any extended warranty will be included in the product description and documentation.

6.3 Filing a Warranty Claim

To file a warranty claim, please contact our customer support team with:

• Your order number and purchase date
• Description of the defect
• Photos showing the defect

If your warranty claim is approved, we will provide a replacement or refund at our discretion.

7. International Returns

For international orders, the same return policy applies, but please note the following:

• You are responsible for any customs fees, duties, or taxes incurred during the return shipping process.
• Return shipping times may be longer for international shipments.
• We recommend using a trackable shipping service for international returns.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

ShieldCase
115 Connor Mountains
Reynoldsport, ST3 1EQ
United Kingdom

Phone: +442881540154
Email: support@shieldcase.com

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).